User-level Features

Mail-at-Desktop: Everyone in the organisation can be given individual IDs of the form name@mycompany.com. Email is directly delivered to the user’s mailbox (on the desktop).

POP/IMAP/Web-based Mail: Users can access their mail via any standard POP or IMAP mail client. In addition, browser-based mail access is also supported.

Auto-Forward: Users can forward their mail automatically to another email account. This can be useful when they are travelling, and may not have access to their corporate mailbox.

Auto Responders: Users can automatically send out standard responses to mails they receive. For example, sales and support people can send out a pre-composed response immediately on receipt of an email.

Vacation Response: Users who are on leave can automatically send a pre-composed mail to all senders.

Chat (Instant Messaging): Users can chat with other users within the organisation. It also supports group chat. It also allows chat session transcripts to be saved for administrative purposes.

Mail Filters: This allows emails to be routed to specific folders or be deleted automatically, based on the sender, recipient or subject of the mail. This feature can be used to manage mail better and also deal with spam.

IM Filter: Email alerts can be sent to the user via an Instant Messaging client. Users can set up appropriate mail filters to decide which emails need to generate the alerts.

Folder Sharing: Users can share folders with other users to avoid mail duplication within groups.

Roaming: Users can access their mailbox even when they are out of the office via a Web browser-based front-end or through an IMAP mail client.

Admin-level Features

Multiple Connectivity and ISP Support: Emergic MailServ supports various modes of connection to the Internet such as dial-up, cable modem, ISDN, VSAT and leased line. It also provides options to connect to different ISPs with different settings. These tasks are completely automated.

Per-user Quota Restriction: Mailbox size of each user can be restricted.

Email Size Restriction: Size of incoming and outgoing emails can be restricted on a peruser basis.

Sender (SMTP) Authentication: User authentication can be done at the time of sending emails to prevent “identity” misuse.

Group Accounts (Email Aliases): Users can associate multiple "real" email accounts with one virtual account. Thus, support@mycompany.com may be mapped to multiple people. All of the support people receive the mails and whoever is free or best equipped handles the mails.

Global Address Book: This maintains a common address book on the server and makes it available in each user's mail client.

Multi-Domain support: The same Emergic MailServ can be used to receive emails for multiple domains.

Mail Monitoring: Mail flowing through the system carries sensitive organisation information. Therefore, if the need arises, all inbound and outbound mails can be sent to a special “watchdog” account. In addition, users can be grouped together and their emails can be sent to different “watchdog” accounts. This can be used to monitor emails by department.

Mail Reports: The Admin can view aggregate statistics of incoming and outgoing mails. Queries can be done by date, sender and recipient.

Proxy Access Control: The Admin can restrict the proxy facility (web browsing) by user or by machine (IP address). The Admin can also restrict sites viewed by each user.

Caching: Sites visited once can be cached on Emergic MailServ, so that they can be served quicker the next time.

Proxy Reports: The Admin can monitor browsing activity with the help of usage reports. These reports are classified by parameters like user, date, ISP and volume.

Content Filtering: This can be used to restrict the attachment types coming in via email. Also, mails can be restricted based on the subject field.

Firewall: This protects the corporate network from external hacking, thus securing the corporate network.

Virus-Scanning and Auto-Updates: Emergic MailServ provides a comprehensive antivirus tool to neutralise viruses before they arrive into user mailboxes via email. The autoupdating feature protects you from new viruses.

Spam Control: Junk mails and spam can be controlled on the server itself, thus reducing wastage of users' time and system resources.

Backup and Restore Utility: This allows the system configuration files and user mailboxes to be backed up and transferred to a separate machine for additional security and safety. The same files can be restored in the event of a disk failure.

Backup, Email and Proxy Scheduling: The Admin can schedule times for the different administrative features. For example, the Admin can set time periods for browsing and email transfers to optimise Internet usage.

Auto-Upgrades: Emergic MailServ automatically updates itself with new system patches and software upgrades.

Alerting Mechanism: This is used to send alerts to the Admin about system resource utilisation. For example, alerts can be sent out when the disk space is almost full, or a user's mailbox quota is reached.

Fax Server: This can be used to send and receive faxes via the PC.

POP/IMAP/Web account creation: The Admin can create mail accounts for roaming users so they can check their mail from anywhere. The mails can be accessed using any mail client, or via a web browser. These mails can be optionally scanned for viruses.

Group Creation: The Admin can create groups on the NMS for creating mail aliases.

Global Address Book: This provides an organisation with the ability to integrate and replicate their Address Books across multiple locations. The Admin adds a Contact to the Company’s Global Address Book, which is now available across multiple locations for use by everyone. Therefore, the need to update all desktop address books is not required. A search function enables the users to base their search on email address, location, designation and other parameters.

Centralised Monitoring System: This facility helps the Admin in managing multiple locations and users in those locations from a centralised system.

Connection Status: The Admin can view when a location last got connected for mail retrieval. The Admin can also do remote management of that location. As per prior configuration, if a location does not connect for specific period, an alert can be sent to the Admin.

Remote User Management: The Admin can remotely manage users related tasks such as addition, deletion, change password, proxy access, POP account setup, mail limit and change of details for all users across multiple locations.

Location-wise Data Transfer: The Admin can view data transfers for each location on a day-to-day basis.

Location-wise Mail Queue Monitoring: The Admin can view details about the pending emails on the Netcore Internet Mail Server (NMS).

Emergic MailServ Add-ons

Advanced Proxy Server: Restrict sites viewed by user/group, based on time

Advanced Spam Control: Server-side Spam filtering

HTTP Scanning: Scan for viruses for all HTTP traffic passing through server

Bulk Mailing: Send email to many IDs simultaneously

Collaboration: Group scheduling, project management and document sharing

SMS Alerts: Email alerts on cellphone via SMS