Service Level Guarantees

Because email is a mission critical application, businesses want assurances their email will be delivered, consistently and securely.

Netcore Solutions's four-part service guarantee establishes our commitment to providing the most reliable, secure, and efficient messaging system for our customers.

Guaranteed Uptime - Netcore Solutions guarantees 99.999 percent network uptime. Because our network provides high availability, businesses can be assured their email will always be processed and filtered according to their specifications.

Guaranteed Email Delivery - In the event that a company's email servers are unavailable, Netcore Solutions's Disaster Recovery service queues inbound email for up to five days and delivers it upon server availability. Queued email is delivered in a flow-controlled fashion to avoid overwhelming a business' network and email servers.

Guaranteed Virus Protection - Netcore Solutions guarantees to block all known virus formats and scan a company's email with two virus engines; virus definitions are guaranteed to be updated every 10 minutes, 24/7. Netcore Solutions partners with 3 leading anti-virus technology companies, to provide the most comprehensive virus protection in the industry, giving you the most advanced and rapidly reacting service possible.

Guaranteed Spam Filtering - Netcore Solutions will not block legitimate business-to-business email. Netcore Solutions spam filtering effectiveness of 92-95 % or higher, via Netcore Solutions's advanced spam filtering technology. Netcore Solutions's advanced spam filtering system ensures the highest level of spam filtering without blocking legitimate email.